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Roughly once a week at work, I'm on tier-two support instead of development, and I don't know how our tier-one support people do it all day, because sometimes tier-one things slip past them and come to me, and I'm always flabbergasted. Here's a barely embellished example:

"YES HELLO YOUR APP STOPPED SENDING EMAILS TO ONE SPECIFIC CLIENT OF OURS"

"Okay which client?"

"JIM JIMSON OF JIMSONTOWN"

"Yeah, you just put jimjimson@gmail as his email address, and you forgot the .com at the end."

"WOULD THAT REALLY STOP THE EMAILS FROM GOING OUT THOUGH"

"Yeah, it's kind of like mailing a letter to Bob in Pennsylvania."

"WELL HOW WOULD THEY KNOW WHAT ADDRESS IT GOES TO"

"Exactly"

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